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We LOVE amazon.com (us!) sandra & robert mickanen

now, before i sing their praises, i want to emphasize that i am speaking, strictly, as a customer; exclusively as a customer; not an employee of (and we know no employees of..); not as a board member, stock holder, not as driver, not as a vendor...  on and on, etc.

exclusively as a customer.

and in all my life  -having worked in retail the majority of it; having tried to start my own business; having been a customer my entire life at a variety of stores, malls, restaurants..  

there is no where i have ever shopped that has delivered such consistent, high quality, exceptional service.    -we were reluctant initially, 

but based on our experience as customers, our purchases via amazon.com increase ever year; the percentage of online shopping vs. brick n mortar shopping

i really believe they are demonstrating the most magical, wonderful formula for success [ and realize they have been at it, for decades! not years...]

it is convenient.  -of course, and we know, equal with being 'creatures of habit'  us humans, we are 'creatures of convenience'

i don't have to drive anywhere..   i just walk to my computer..

amazon.com is easily the most user-friendly, intuitive, website we have ever, and do ever use.

the prices are generally fair; with a range in line with quality, quantities.

the turn around time..   often overnight/next day; or clearly communicated when it's not [i.e., will arrive on ____  or 'expected to arrive by']

there is pro-active, clear communication via text and email when packages arrive  -we love this!

on the occasions we cross paths with an amazon delivery driver, they are consistently kind, respectful, professional.

on the occasions we need to return a product for one reason or another; they have made that process convenient, seamless, easy   -again, with a very user-friendly website set-up.

when we reconcile our bills   -also, very convenient     ** our only slow-down in this area, is when we have returned items, and are 'credited' the amount;  we have to search/find/balance out, do a little math to determine why a subsequent item is not listed for original price  

i.e,  returned a thingamajig, and was credited $20.   the next item we purchase, might retail for $40, but we are charged $20, and the $20 is credited, which throws off our books a little...

purchasing gifts for others -The Best! all the same user-friendliness; shipping to a different address, all the same pro-active, clear communication regarding when a package has arrived

AND! when family members send us a 'gift list' from the amazon.com registry..  we can choose from the list  -that item is removed, so there are not duplicate items purchased by other family members.. we love this!

Amazon.com GIFT CARDS   -exceptional.  The ease of use, convenience of putting gift card # in and having amount immediately and directly credited to our account    [and gift cards for other retail stores have been a nightmare for one reason or another..   namely, there seems to be a trend of 'crime & corruption'  where gift cards are purchased, but then are unable to be used at given store by recipient..   'already activated/used'   and/or, when you scratch off to reveal the pin, the pin itself is scratched off, and no one wants to be accountable, or help, or reimburse..]

i could go on, but these things rise to the surface..   i am just blown away by the consistency, the ease, the convenience, the clear communication-to-customer,  from purchase, to delivery, to returns, to gift giving and gift-receiving, -how quickly..  how accurately..   how professionally..

from a customer   -from this customers point of view, based on years of experience now:  A++++++

*****

now, 

if this company, Amazon.com,  -is as exceptional to its employees    -is as exceptional to its vendors

if they properly treat, compensate, recognize, reward, incentivize, appreciate..   value.

if they go 'above & beyond' to all the people/employees/vendors who are contributing to their success

-that would really be somethin'  wouldn't it.

****

selah! hallelujah & amen

****

also, i do like to submit compliments..    and for a long time, i didn't click on 'above & beyond'  -nor could i find justification for it..

like, if you deliver it, on time, follow instructions..   /which they all do!

that's the expected..

what justifies 'above & beyond?'

     -certainly driving at night, in rain storms...    

but then, in broad day light, on a clear and beautiful day, i watched an amazon driver have to negotiate his way around 3 reckless, selfish, idiot drivers..

and i decided they go above & beyond every day just having to share the road with so many idiots. 

****

selah! hallelujah & amen.

posted by SANDRA MICKANEN @ 9:54 AM